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Warranty & Returns
We want you to be satisfied. You may return any item within 14 days of purchase as long as it is unused and in new condition. We will be glad to make an exchange, or refund your payment. No returns or exchanges can be accepted if the item was customized. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Bio Boards will not be responsible for parcels lost or damaged in transit. A refund or replacement can only be issued once goods are physically received at Bio Boards HQ.
All Returns must be sent to Bio Boards freight prepaid. All non-defective returns will be assessed a fifteen percent (15%) restocking fee. Shipping costs will not be refunded. If an order is refused for any reason, Bio Boards will be compensated for all shipping charges and a fifteen percent (15%) restocking fee. Items showing signs of misuse or consumer abuse are not eligible for return. All returns and exchanges will require an RA (return authorization) number. RA number must be printed clearly on carton and all products must be securely packed. Send an e-mail to customer service at: to obtain info about RA number.
All products sold by Bio Boards are warranted against defects in material or workmanship for ninety (90) days from the purchase date. The warranty becomes void if the product is modified, improperly used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user. ONCE PRODUCT IS USED, IT WILL NOT BE COVERED.

All Bio Boards products are handmade, everything single product is unique. Bio Boards products can have some imperfections and asymmetry resultant of the human craft. These topics are not considered as defective product. We don’t accept any returns or exchanges that are based on that. Send an email to for questions about a possible major defect. All defective product claims will be handled on an individual basis by our customer service department.
The warranties provided above are the only warranties applicable. Bio Boards makes no other warranties, express or implied, in connection with any product purchased from us including warranties of merchantability or fitness for a particular purpose. In addition, Bio Boards shall not be responsible for any consequential or indirect loss or damages incurred in connection with the use of any product purchased from us.
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